Proudly Australian Owned & Operated: You are supporting local with every purchase.

No Subscriptions: Enjoy the freedom of a one-time payment with no ongoing or hidden fees.

More Affordable: Get more value—our 10 years* of tracking is comparable to a 2-year subscription with other providers.

Reliable Performance: Our tracker is rigorously tested and verified to work across various networks, ensuring your pet’s safety wherever you are.

User-Friendly App: The app is free, easy to use, and has no hidden in-app purchases.

The Roam Safe Tracker operates across Australia, utilizing the strongest available cellular network in your current location. As long as there is adequate local network coverage, the device's GPS and cellular technology ensure reliable and accurate tracking, providing peace of mind wherever your pet roams.

Yes, that’s correct! We’ve eliminated subscription fees with our NEW 10 Year* SIM card, which provides 500 MB of data. This data is estimated to last up to 10 years based on average usage of about 4 MB per month. Note that actual usage may vary, and the plan remains active until the data is fully used or the 10-year period concludes, whichever comes first.

There isn’t one, honestly!

Many trackers are sold at a low upfront cost but require you to purchase an expensive ongoing subscription to keep them working. We don’t think that’s fair. With Roamr, there are no hidden fees or ongoing costs—ever.

You can purchase our tracker and SIM and track your pet for 10 years for what two years would cost with another provider.

Yes, your device and SIM card will continue to work for the period advertised (10 years or when 500 MB of data is used up, whichever occurs first), regardless of whether Roamr continues to sell this product or operate.

The battery life of your Roamr tracker varies depending on the frequency of live updates you select:

• Live updates every 45 seconds: Approximately 1-2 days. Ideal for users who need real-time tracking and are frequently monitoring their pet’s location, such as during intense activities or if their pet is prone to running off.

• Live updates every 5 minutes: Approximately 3-4 days. Perfect for users who want a balance between battery life and frequent updates, suitable for regular daily use.

• Live updates every 10 minutes: Approximately 5-6 days. Best for users who want longer battery life and don’t require continuous tracking, such as for pets that are mostly indoors or in familiar areas.
  
  We will configure your device to your preferred setting before shipping it. Keep in mind that battery life can also be influenced by how often the device searches for nearby towers to connect to.
  
  No matter which setting you choose, you can always use the app to refresh and trigger a live update, ensuring you have instant, real-time access to your pet’s location whenever needed.
  

Yes, you can! Contact our team at hello@roamr.co, and we’ll assist you in transitioning to the new 10-year SIM card.

Apple AirTags rely on proximity to other Apple devices for tracking. If your pet is out of range of these devices, the AirTag won’t be effective. In contrast, Roamr uses GPS and cellular technology to provide accurate, real-time location data regardless of nearby devices.

The tracker attachment has an opening of 25mm x 3mm at either end for sliding the collar and buckles through. Since it's silicone, it can stretch to accommodate a slightly larger or thicker collar.
For Cat's, the tracker is best suited on medium to larger sized cats.

This video may help.

Please note that the LED Night Collar is intended to wear alongside/over the top of your pet's regular collar when in dark settings. Do not use the tracking device on the LED Collar, please use your regular collar.

Yes, the Roam Safe RS1 has an IPX7 rating for water resistance. This means it can be submerged in up to 1 meter of water for up to 30 minutes without damage.

Yes! We offer FREE Standard Shipping on all orders over $50. We also provide Express Shipping for $9.95, all dispatched via Australia Post.

No worries! You can easily purchase a new 500 MB data pack for just $99 to keep on tracking.