Knowledge Base

Pressing the Live button on the main map screen puts the tracker into "Live" tracking mode which updates the tracker's location every 10 seconds for a duration of 10 minutes. After this 10 minute interval the tracker reverts back to its regular smart mode. This feature cannot be enabled to operate all the time.

Live tracking mode cannot be enabled when the tracker is in "At Home" mode or in range of any Bluetooth beacons or Wi-Fi that have been set.

Using this mode significantly reduces the tracker's average battery life so keep that in mind when using this tracking mode.

The default working mode of the tracker is unable to be changed.

If you would like a more frequent tracking interval you can use the "Live" tracking option on the main map screen which puts the tracker into a temporary mode that updates the tracker's location every 10 seconds for a duration of 10 minutes. After this 10 minute interval it reverts back to its default mode settings of either "I am out" and "At Home".

Using Live tracking mode will increase battery usage so we advise using it on an as needed basis.

The Roamr Pet Tracker operates using a "Smart" power saving mode which enables the device to enter and exit standby modes to conserve battery under certain conditions.
The tracker operates in either an "At Home" or "I am Out" mode and the conditions for these modes are listed below:

"I am Out" Mode
This mode is triggered when the tracker is not in range of any BLE or Wi-Fi signal and uses cellular and GPS technologies to locate the tracker. This is an active tracking mode.

When pet is moving: Location is updated every 45 seconds / 5 Minutes / 10 Minutes
When pet is not moving: Location is updated every 90 seconds

"At Home" Mode
This mode is triggered when the tracker is in range of any Safe Zones that have been set, or any BLE or Wi-Fi devices. The active GPS tracking shuts down and uses these resources to approximate the trackers
location. This is a non-active tracking mode. 

When pet is moving, the location is updated every 1 hour
When pet is not moving, the location is updated every 2 hours.

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On average, the tracker will use anywhere between 3MB-5MB per month of data, depending on the settings of the tracker and the data transmission time interval.

The KatchU app was not developed by us here at Roamr as we are a only a distributor of the Pet tracker. The KatchU app was developed by the manufacturer of the device as a custom built pet tracking app that works right out of the box.

If you require any app support for the KatchU app beyond the articles in our Knowledge Base or if you have any feedback about the KatchU app please use the Feedback option built into the app and it will be actioned by the KatchU development team.

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